In our last update of March 23, 2020, we advised that we would be reassessing the situation as of April 3rd. Since that time the President’s White House Task Force has requested all citizens to remain in their home to the extent possible through the end of April. Moreover, the governments of the District of Columbia, Maryland and Virginia have all issued executive orders directing all persons to remain at home and refrain from nonessential activities through at least April 30, 2020, and in some cases longer. In summary, the Nation remains in the grips of this pandemic and no knows when the pandemic or the restrictions on non-essential businesses operation will end. In light of the foregoing, we have decided to keep the Fund Office closed to the general public through Friday, April 17, 2020.
We wish to emphasize that while the Fund Office will remain closed through at least April 17, 2020, we continue to take all necessary actions to ensure that participants and beneficiaries, who are currently receiving benefits, will continue to do so without interruption. Also, managers will continue to perform essential functions to the best of their ability, by working remotely. Our goal will be to remain as operational as possible during these times, but you will experience delays in our usual response times.
Since the office will now be closed essentially for a month, we already have an ever-growing backlog of mail to be processed, once our employees are able to return to work. At that time the backlog will be handled in the order received, however we estimate our usual response time will be delayed by at least 6 weeks due to the prolonged closure. Moreover, since we will have limited ability to monitor telephone calls and voicemail, we request you not telephone the office during the next two weeks, except in cases of a true emergency.
We encourage everyone to follow the current public health guidelines and instructions applicable to your communities. We will continue monitor the situation and take all actions needed to maintain business operations to the best of our ability, while also protecting the health of our employees and their families. We are all in this together and we will get through this unprecedented event. Please stay safe and continue to check this site for further updates.
CPF Closure FAQs